• **IMPORTANT** Freeport, November 17th, 2019 Travel Update

     

    Dear Guest,

    The captain of the vessel has put in place a travel alert for our November 17th, 2019 sailing to Freeport, due to rough seas. These conditions are not idle and some may experience discomfort. Guests who are expecting and/or have preexisting medical conditions are strongly urged to reschedule.

    In light of this advisory and recommendations we are offering you the option to reschedule your trip for the next available sail date at no penalty. Guests who choose to sail will not be entitled to any further compensation.

    Date change requests may be submitted in writing to our customer service team at customer.service@baleariacaribbean.com.

    If you have any questions, please contact our call center toll free at 1.866.699.6988 or if you are in the Bahamas you may contact us locally at 1.242.824.5466.

    Sincerely,

    Balearia Caribbean Management Team

  • **IMPORTANT** NOVEMBER 16TH, 2019 SAILING UPDATE

     

    Dear Guest,

    We regret to inform you that due to forces beyond our control we have been forced to cancel our November 16th, 2019 sailing to Freeport, Grand Bahama & Bimini. The safety of our guest and crew is always our top priority; we apologize for any and all inconvenience this may have caused. Please read the following details carefully as they contain important information and instructions.

    Cargo

    Please contact our cargo department via email at

    cargo@baleariacaribbean.com,for more details on how you can reschedule your shipment.

    Ferry tickets

    We are offering our guests one of the following options:

    · Reschedule your reservation for another date at no penalty.

    · Cancel your reservation and receive a full refund for the affected portion of your ferry ticket.

     

    Once again we apologize for any and all inconvenience this may have caused. If you have any additional questions, please contact our call center toll free at 1.866.699.6988 or if you are in the Bahamas you may contact us locally at 1.242.824.5466.

     

    For refunds: please submit your request in writing to our customer service team at customer.service@baleariacaribbean.com.

     

    We look forward to providing you with Fast, Friendly and Affordable services in the near future.

    Sincerely,

    Balearia Caribbean Management Team

  • **IMPORTANT** NOVEMBER 17TH, 2019 BIMINI SAILING UPDATE

     

    Dear Guest,

    We regret to inform you that we have been forced to cancel our November 17th, 2019 sailing to Bimini, due to weather conditions. The safety of our guest and crew is always our top priority; we apologize for any and all inconvenience this may have caused. Please read the following details carefully as they contain important information and instructions.

    Cargo

    Please contact our cargo department via email at cargo@baleariacaribbean.com, for more details on how you can reschedule your shipment.

    Ferry tickets

    We are offering our guests one of the following options:

    ·        Reschedule your reservation for another date at no penalty.

     

    ·        Cancel your reservation and receive a full refund for

     

    the affected portion of your ferry ticket.

     

    Once again, we apologize for any and all inconvenience this may have caused. If you have any additional questions, please contact our call center toll free at 1.866.699.6988 or if you are in the Bahamas you may contact us locally at 1.242.824.5466.

     

    For refunds: please submit your request in writing to our customer service team at customer.service@baleariacaribbean.com.

    We look forward to providing you with Fast, Friendly and Affordable services in the near future.

    Sincerely,

    Balearia Caribbean Management Team

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